Hello,
Have you enabled Multisessioning in your customizing:
SAP Customizing Implementation Guide
Customer Relationship Management
Interaction Center WebClient
Basic Functions
Communication Channels
Define Communication Management Software Profiles
to enable IC agent (CSRs?) to run 2 (up to 4) session at once in the CRM IC Webclient? Using two browser tabs/windows is causing lots of issues and is not recommended.
Further information on Multisessioning: Multisessioning - Interaction Center WebClient - SAP Library
Best Regards,
Sigrid